One profile at a time
The Telegram module is enabled per creator profile rather than per account. An agency running six creators connects six channels, and each one carries its own connection state, its own contacts and its own outbox.
Telegram connection
Telegram creator tools: what connecting Telegram to Velvet does
Telegram becomes a channel into the creator's existing Velvet inbox. What the connection covers, what it never asks for, and what happens when it drops.
Telegram channelTelegram creator toolsDirect answer
Connecting Telegram to Velvet turns it into a messaging channel on one creator profile, feeding the same inbox, the same fan records and the same paid links the rest of Velvet already uses. The connection is authorised once by the creator on their own profile, and nobody working the inbox afterwards ever holds the credential.
Most Telegram tooling asks a creator to run a second product alongside the one they already use. Velvet treats Telegram as a channel: the conversations arrive in the inbox that already holds the fan record, the purchase history and the paid links.
That framing has consequences worth knowing before you connect. This page covers what the module actually does, what it deliberately does not do, and where the boundaries sit.
Zero credential sharingChatters never see your Telegram login
Role-based accessEach chatter gets only what they need
Full audit trailEvery message logged, every action tracked
Anti-leak protectionFan data stays in your controlled system
What the connection covers
Authorisation by phone code
Connecting starts a phone-code authorisation and finishes when the code is verified. The pending state expires after ten minutes, so an abandoned attempt does not leave a half-open door behind it.
Contacts and conversations sync
Once connected, contacts and conversations are synchronised into the profile's workspace, which is what makes an existing Telegram audience visible as fan records rather than as a list of names.
An outbox you can retry
Outgoing messages sit in an outbox with a retryable state instead of failing silently. A message that could not be delivered is visible as a message that could not be delivered.
Disconnect is one action
Disconnecting ends the channel for that profile and records when it happened. The conversation history that already reached Velvet stays where it is, attached to the fan records it belongs to.
Chatters never hold the credential
The creator authorises the channel on their own profile. A chatter reaches it through their invitation to that profile, which means onboarding a chatter never involves passing a login to anyone.
Connecting the channel
- Open the creator profile you want to connect and enable the Telegram messaging module there.
- Start the phone-code authorisation and verify the code within the ten minutes the pending state lasts.
- Run the contact and dialog sync so existing conversations appear as fan records in the workspace.
- Check the connection status page once before inviting anyone else into the inbox.
- Invite a chatter to the profile and set their permissions, rather than sharing any credential.
- Watch the outbox after the first sends, and retry anything that did not leave.
Questions about connecting
Does connecting Telegram move my audience off Telegram?
No. Fans keep messaging where they already are. What changes is where the creator's side lives: one inbox, with the fan record, the purchase history and the paid links attached to the conversation.
Can two creators share one Telegram connection?
No. The module is enabled per creator profile, and each connection carries its own state. A roster is connected one profile at a time on purpose.
What happens to the conversation history if I disconnect?
What already reached Velvet stays attached to the fan records it belongs to. Disconnecting ends the channel and records when, rather than erasing what happened before.
Why does the pending authorisation expire so quickly?
Because a half-finished authorisation is an open door. Ten minutes is long enough to read a code off a phone and short enough that an abandoned attempt cannot be resumed by someone else later.
Does a chatter need anything from my Telegram account?
Nothing. The credential belongs to the creator's authorisation. A chatter's access comes from their accepted invitation to the profile and ends when that invitation is revoked.
Connect one profile first
Enable the module on a single creator profile, sync it, and send one message before you connect anything else.